Privacy Policy

SHIPPING POLICY

Shipping Destinations

In India, ARCADIO serves to most cities.

Please check if we deliver to your pincode in Delivery availability check in respective product pages. If there is no courier service available in your area, we do apologize for the inconvenience caused. We also provide international delivery to the following countries:

NOTE: At present, we do not have the option to deliver a single order to multiple destinations. You will need to place different orders for shipment to multiple destinations.

Shipping & Handling Charges

Domestic Order:

We provide free shipping within India.

International Order:

In case of order which is to be shipped outside India customer has to bear the shipping & handling charges plus any duty as applicable at the destination.
Upto INR 5000 Value – Shipping Charge of INR 1000
Above INR 5000 to INR 10000 Value – Shipping Charge of INR 1500

Shipping Partner

Our shipping logistic partner is Blue Dart/DHL/Aramex/TNT catering to both Domestic & International shipments.

NOTE:In case of International order, customer has to pay the shipping charges at the time of placing the order. Also, custom duty & taxes levied by destination country has to be borne by the customer and needs to be paid to the logistic partner at the time of delivery. Please note that all consignments are on Delivery Duty Unpaid (DDU) basis.

Track Order

All registered customers have the option to track their orders by clicking on Track Order option.

Time to Deliver

The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the order is delivered on time.

Delivery Time for Domestic Orders

It takes maximum 5-7 working days from the day of order confirmation to deliver the products within India given that the delivery is not delayed due to governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that delivery period exceeds the stipulated time, the order is cancelled and the customer is notified of the same. In such cases, the refund is made directly to the customer’s back account using the same mode the payment was made. ARCADIO partners with reputed courier agencies to ensure prompt and secure delivery. Since the delivery of products is address specific, please ensure that the address entered while placing the order is correct.

Important Note: In case the office address is provided for delivery, please make sure that the department details, employee number and direct landline numbers are also provided to prevent any last minute hassles and failed delivery.

To prevent misplaced delivery, please keep one of the following identity cards for verification:

  • Pan card
  • Driving License
  • Passport
  • Voter identification card
  • Unique Identification Card (Aadhaar)

Delivery Time for International Orders

The product is delivered within 7-21 working days outside India from the day of order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition.

We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:

PLEASE NOTE: Recipient needs to produce passport or driving license for receiving the delivery. For any customer assistance, you can write to info@ARCADIO.in

Transit Insurance

All goods will be fully insured by ARCADIO until they reach you, so your purchase is 100% safe.

Cancellation Policy

Cancellation by ARCADIO

There may be certain orders that ARCADIO cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which ARCADIO identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.

Cancellation by Customer

Once an order is placed, it can only be cancelled before it is shipped to the provided destination. Registered customer can always check the status of their order from Track Order option Track Order option available at www.ARCADIO.in. Once the cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use). Once the refund process is initiated, you will receive the refund amount directly in your account or through cheque.

NOTE: In the event that the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest.

Privacy Policy

ARCADIO is committed to the compliance of applicable Privacy Laws in the country where ARCADIO’s product is distributed. Protecting the privacy and security of your personal data is of prime importance to ARCADIO, therefore, we conduct our business by abiding by the laws applicable on data privacy and data security in the country where ARCADIO’s product is distributed to you. This Privacy Policy is intended to inform you about the personal data that is collected from you, how your personal data may be used and disclosed, how you can control the use of your personal data, and how your personal data is protected when you use the ARCADIO Application or the application developed by a third party for ARCADIO (“Application”).

We do not sell trade your personally identifiable information

However, we may share the same with third parties who assist us in conducting our business, operating our website/Application, or servicing you, so long as those parties agree to keep this information confidential.

What Information is collected about you – Information you provide directly

When you use certain functions provided by the Application, such as when you register for certain services, access, features or services, we may ask you to provide certain personal data such as name, contact number, postal address, email address, username, password etc.

Information that is automatically collected when you visit the Application

When you download and visit the application, certain information may be collected automatically, Your computer’s Internet Protocol (IP) Address, Your browser type and operating system, Web pages and links you visit, advertisements you view, Your bandwidth speed and information about the about the software programs that are installed on your computer, Standard server log information

Information that we collect from other sources

We may receive information about you from publicly and commercially available sources (as permitted by law), which we may combine with other information we receive from or about you. We also may receive information about you from third-party social networking services when you choose to connect with those services.

How we use the information we collect:

General:

ARCADIO may use the information collected from you to register you or your device for a Service, to provide a service or feature you request, to provide customized content and make recommendations based on your past activities on our Application.

Advertisements:

ARCADIO may use your information to provide you with product and service updates, newsletters and other communications about existing and/or new products and services by post, email, telephone, in-device messaging and/or text message (SMS), if you have provided your prior consent or we are otherwise permitted to do so under applicable law.

Statistics and Research:

ARCADIO may use your information to create user group profiles or segment data and to otherwise create anonymous, aggregated statistics about the use of our products, services and loyalty programs, which we may share with third parties and/or make available to the public.

Product/Services Improvement:

ARCADIO may use your information to improve and enhance existing ARCADIO products, services and Applications and develop new offerings, recommendations, advertisements and other communications and learn more about customers’ preferences in general.

Publish your reviews, comments and content:

Where you have uploaded product reviews, comments or content to our websites or Application and made them publicly visible, ARCADIO may link to, publish or publicize these materials elsewhere including in our own advertisements.

To whom do we disclose your Personal Data:

a. We may employ third party entities and individuals to facilitate our Services (e.g. maintenance, analysis, audit, marketing and development). These third parties have limited access to your information only to perform these tasks on our behalf and are obligated to ARCADIO, not to disclose or use it for other purposes. All of our approved third party providers go through an extensive data protection compliance vetting process before being selected as a third party provider and are bound by all relevant data privacy laws, terms of confidentiality, and this Privacy Policy.

b. If you choose to use the Application, you will be asked to confirm acceptance of the third party developer user agreement and ARCADIO’s privacy policy.

c. There may be instances when we disclose your information to other parties to comply with the law or respond to compulsory legal process or to verify or enforce compliance with the policies governing our Services or to protect the rights, property, or safety of ARCADIO, or any of our respective affiliates, business partners, or customers.

Your Choices:

We offer a variety of choices about how we use your information. You can make choices about whether to receive promotional communications from us by following the unsubscribe instructions included in the communication. In addition, you can also generally make choices in your settings, or by visiting relevant links.

Security:

The security of your personal data is of great importance to us. We have put in place reasonable physical and technical measures to safeguard the information we collect in connection with the Services. However, please note that although we take reasonable steps to protect your information, no Application/website, Internet transmission, computer system or wireless connection is completely secure.

Links to Other Web Sites:

ARCADIO Application may contain links to other websites. ARCADIO is not responsible for the privacy practices or the content of other websites or applications. On our Application, we may have links to other websites/ applications or you are referred to our Application through a link from another website or Application. We cannot be responsible for the privacy policies and practices of other websites or applications. Such content is subject to their terms of use and any additional guidelines and privacy information provided in relation to that use on their website or application. We recommend that you check the policy of each website/application you visit to better understand your rights and obligations especially when you are submitting any type of content on those third party website/application. Please contact the owner or operator of such website/application if you have any concerns or questions.

Changes to the Privacy Policy:

We may update this Privacy Policy at any time to reflect changes in our practices and service offerings. If we modify this Privacy Policy, we will update the date on which the new Privacy Policy will be effective. We will notify you of any material changes in the way we treat your information by placing a prominent notice on our website/Application.

Privacy Policy

ARCADIO is committed to the compliance of applicable Privacy Laws in the country where ARCADIO’s product is distributed. Protecting the privacy and security of your personal data is of prime importance to ARCADIO, therefore, we conduct our business by abiding by the laws applicable on data privacy and data security in the country where ARCADIO’s product is distributed to you. This Privacy Policy is intended to inform you about the personal data that is collected from you, how your personal data may be used and disclosed, how you can control the use of your personal data, and how your personal data is protected when you use the ARCADIO Application or the application developed by a third party for ARCADIO (“Application”). We do not sell trade your personally identifiable information; however, we may share the same with third parties who assist us in conducting our business, operating our website/Application, or servicing you, so long as those parties agree to keep this information confidential. What Information is collected about you:

Information you provide directly:

When you use certain functions provided by the Application, such as when you register for certain services, access, features or services, we may ask you to provide certain personal data such as name, contact number, postal address, email address, username, password etc. Information that is automatically collected when you visit the Application:

a. When you download and visit the application, certain information may be collected automatically, which includes: b. Your computer’s Internet Protocol (IP) Address, c. Your browser type and operating system, d. Web pages and links you visit, advertisements you view, e. Your bandwidth speed and information about the about the software programs that are installed on your computer, f. Standard server log information

Information that we collect from other sources:

We may receive information about you from publicly and commercially available sources (as permitted by law), which we may combine with other information we receive from or about you. We also may receive information about you from third-party social networking services when you choose to connect with those services. How we use the information we collect:

General:

ARCADIO may use the information collected from you to register you or your device for a Service, to provide a service or feature you request, to provide customized content and make recommendations based on your past activities on our Application.

Advertisements:

ARCADIO may use your information to provide you with product and service updates, newsletters and other communications about existing and/or new products and services by post, email, telephone, in-device messaging and/or text message (SMS), if you have provided your prior consent or we are otherwise permitted to do so under applicable law.

Statistics and Research:

ARCADIO may use your information to create user group profiles or segment data and to otherwise create anonymous, aggregated statistics about the use of our products, services and loyalty programs, which we may share with third parties and/or make available to the public.

Product/Services Improvement:

ARCADIO may use your information to improve and enhance existing ARCADIO products, services and Applications and develop new offerings, recommendations, advertisements and other communications and learn more about customers’ preferences in general.

Publish your reviews, comments and content:

Where you have uploaded product reviews, comments or content to our websites or Application and made them publicly visible, ARCADIO may link to, publish or publicize these materials elsewhere including in our own advertisements.

To whom do we disclose your Personal Data:

a. We may employ third party entities and individuals to facilitate our Services (e.g. maintenance, analysis, audit, marketing and development). These third parties have limited access to your information only to perform these tasks on our behalf and are obligated to ARCADIO, not to disclose or use it for other purposes. All of our approved third party providers go through an extensive data protection compliance vetting process before being selected as a third party provider and are bound by all relevant data privacy laws, terms of confidentiality, and this Privacy Policy. b. If you choose to use the Application, you will be asked to confirm acceptance of the third party developer user agreement and ARCADIO’s privacy policy. c. There may be instances when we disclose your information to other parties to comply with the law or respond to compulsory legal process or to verify or enforce compliance with the policies governing our Services or to protect the rights, property, or safety of ARCADIO, or any of our respective affiliates, business partners, or customers.

Your Choices:

We offer a variety of choices about how we use your information. You can make choices about whether to receive promotional communications from us by following the unsubscribe instructions included in the communication. In addition, you can also generally make choices in your settings, or by visiting relevant links.

Security:

The security of your personal data is of great importance to us. We have put in place reasonable physical and technical measures to safeguard the information we collect in connection with the Services. However, please note that although we take reasonable steps to protect your information, no Application/website, Internet transmission, computer system or wireless connection is completely secure.

Links to Other Web Sites:

ARCADIO Application may contain links to other websites. ARCADIO is not responsible for the privacy practices or the content of other websites or applications. On our Application, we may have links to other websites/ applications or you are referred to our Application through a link from another website or Application. We cannot be responsible for the privacy policies and practices of other websites or applications. Such content is subject to their terms of use and any additional guidelines and privacy information provided in relation to that use on their website or application. We recommend that you check the policy of each website/application you visit to better understand your rights and obligations especially when you are submitting any type of content on those third party website/application. Please contact the owner or operator of such website/application if you have any concerns or questions.

Changes to the Privacy Policy

We may update this Privacy Policy at any time to reflect changes in our practices and service offerings. If we modify this Privacy Policy, we will update the date on which the new Privacy Policy will be effective. We will notify you of any material changes in the way we treat your information by placing a prominent notice on our website/Application.

Return And Exchange Policy

ARCADIO is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return the order.

NOTE: In case of international orders, we do not currently accept any returns or exchange of our products, except for those cases where a defective product has been delivered.

You shall return the defective product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. You are required to report the defect within 7 days of receipt of the product either by writing to us on info@ARCADIO.in. For the refund on the returned defective product please check the section on Refund below.

7- days Return Policy for Domestic orders only

In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you and will get it back to us.

Note: Shipments returned through any other logistic partner will not be accepted.

Return Charges

Domestic Order

Our courier partner will collect the order from provided address (within India). Customer need not pay any shipping charges to return the product.

How to Initiate the Refund Process?

1. Customers should contact ARCADIO customer support by writing to info@ARCADIO.in within 7 days from the receipt of product.

2. Customers should not return the product before receiving a confirmation mail from ARCADIO about the same.

3. All the products must be returned in their original condition, unaltered and unused, in packed condition. The courier partner will not accept return shipments in case the package is not sealed by customer.

4. Provide the invoice/guarantee card into the package for return process. Without the above, returns will not be processed.

NOTE: We shall not entertain any request after 7 days from the date of receipt of the product.

Refund

We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.

In case the customer pays online then amount will be refunded within 7-15 working days from the receipt of returned product(s) at the warehouse of ARCADIO.in

Domestic Order

In case of domestic order (where the product is shipped within India) 100% refund will be made. In case the customer pays online then the amount will be refunded within 7-15 working days from the receipt of the returned product(s) at the warehouse of ARCADIO. In case of a COD (Cash on Delivery) order where the customer pays in cash once the product is received, the amount is refunded via online transfer using NEFT (National Electronic Fund Transfer). The customer must provide a cancelled cheque along with the returned product in order to initiate the return process. It takes 7-15 working days for the amount to get refunded directly into the customer’s back account.

International Order

For international orders, currently we do not provide for refund policy. Although, ARCADIO will refund the amount to the customer only under following two circumstances and at the sole discretion of ARCADIO:

1. We will accept the return of only defective product and then subsequently provide for the refund. However, the refund process will be initiated only post inspection and after we get a go ahead from our QA (quality assurance) team. While refunding for the defective product, we will not charge you for shipment (to and fro).

2. We will refund under those circumstances where our logistic partner has been unable to deliver the product, even after repeated efforts due to the customer’s unavailability. Although while making the refund, we will deduct from the amount paid all the costs incurred by ARCADIO like shipment expenses both to and fro, customs paid and any other charges.

Disclaimer

All products and the information displayed on ARCADIO.in constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to the terms and conditions as listed herein. We reserve the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon the dispatch of the product(s) ordered. Dispatch of product(s) ordered, may or may not happen at the same time. In such a scenario, that portion of the order which has been dispatched will be deemed to have been accepted by us and the balance would continue to be an offer to us and we reserve the right to either accept or reject the balance offer. No act or omission of ARCADIO prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer. If you have provided us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and confirm dispatch and therefore, acceptance of the order thereafter. We have made every effort to display the colours and sizes of our products that appear on our website as accurately as possible. However, as the actual colours you see will depend on your monitor. We cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. Packaging of the product may vary from that displayed on the website. Website Content ARCADIO owns the copyright to all the contents of this website, including images. All trademarks and other intellectual property are owned or licensed to us (unless otherwise specified). You shall not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without the written consent from us. You may print or download any pages for your own personal and non-commercial use only. If you have any doubts about what you can do, please email us at info@ARCADIO.in, while our website is accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that coloured images will be rendered correctly on different computer monitors.

External Material

You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses. We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect. We will try to make sure that the website is always available. However, this is not always possible, and we are not liable if the website is unavailable.

Links

The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any warrantees about them. We provide these links because we think they might interest you, but we do not monitor or endorse these websites.

Liability

We take no responsibility for any loss or damage suffered as a result of our “order online” service or goods supplied using the same, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.

NOTE: In case of orders being shipped outside India, we don’t provide any guaranty/warranty on any product, we only provide the certificate of authenticity which authenticate that the product delivered to the customer is 100% genuine. However customer can avail the services in the countries where ARCADIO Company’s service centres are available. Any product you buy from our website is completely at your discretion and you accept that you place the order only after thoroughly enquiring about the product and being completely acquainted about the product, its features, characteristics, usage etc. ARCADIO is not liable for any kind of damages or losses whatsoever suffered by the customers due to the use of the product. This is applicable for both domestic and international orders. Changes to the Site Disclaimer

We reserve the right to change the site disclaimer from time to time. If this happens, we will notify you by posting the updated site disclaimer on the website. If you do not wish to be governed by the revised site disclaimer, we request you to refrain from using the website. This site disclaimer is governed by the laws of India and you and we agree to use the courts of Chennai jurisdiction if there is any dispute between us. If any part of this site disclaimer is found to be invalid by law, the rest of them remain valid and enforceable.